On July 6, a TikTok user posted a video of himself confronting a Tower Transit bus driver on Service 984, accusing him of driving at a "very slow speed" and claiming the driver was not following proper timing. The passenger insisted he needed to attend a class on time. In response, the driver calmly explained that he was following the standard operating procedure and was actually five minutes ahead of schedule for the next bus stop. He also noted he did not consent to being filmed. The video sparked widespread support for the driver, with many netizens criticizing the passenger for harassing a driver while on duty.