Safaricom has introduced a new all-in-one mobile application, 'My OneApp', to integrate M-Pesa services with customer management tools, aiming for a streamlined user experience. However, the transition from the old M-Pesa app has been met with significant technical issues, including login and authentication problems on both Android and iOS devices. Users are required to log in using Safaricom mobile data initially for account verification, which excludes Wi-Fi users and Kenyans abroad without roaming. Some customers are also experiencing repeated logouts and have lost saved Paybill/Till numbers. Despite these disruptions, M-Pesa remains a critical platform for Safaricom, driving substantial revenue and supporting millions of daily transactions in Kenya's digital economy.